I won't ever be use AA once again!! I booked a flight for me and my son to join our family on vacation. Prolonged story brief one thing arrived up and we have been not able to go at this time. I named your company with about a months detect. Canceled the combat with telephone rep John; who was very polite. He didn't say everything about the quantity of charge I will be take place for canceling the flight. I named back again to check with with regard to the cost and I had been explained to which i could well be cost $two hundred by AA and $50 with the source I accustomed to ebook the flight for every individual. That I might have a $15 credit history for each human being… I questioned to talk to her supervisor and Michelle Morgan was the person I following talked to. She was no help, I asked to talk to her supervisor and she or he mentioned that there was no-one higher than her. I explained to her that I was absolutely sure that there was a person earlier mentioned her. Finally she said which i could check out the customer relations World-wide-web-internet site. Again I requested her two times for her supervisor’s title and she or he replied customer relations. I again instructed her I preferred the name of her direct supervisor, the person who she reported to…the identify specified was Jalia Elisidi .
I referred to as AA this morning and I had been notified they identified the vehicle seat in NYC. It's going to be leaving NYC this afternoon and we be at my property sometime today or tomorrow.
The baggage service (which was not American Airways) termed me at 2am to let me know they might be bringing my bag out to my residence!!!
The crimson tape to acquire a response a couple of real messed up vacation from get started to complete is horrible. I are trying to obtain a reaction from AA nevertheless the operate around is exactly what AA would like so you can quit..GUESS WHAT ? i dont quit effortlessly. so AA i await your response.
I just completed emailing find a challenge to shopper resolutions but unintentionally hit a thing and my information disappeared; did you get it?
The girl who was helping me by using a wheel chair experienced no expertise in the DWF airport itself. When she couldn't acquire me towards the boarding gate she still left me on the way.
My American Good friend bought tickets on my behalf but I have obtained no information and facts from you. I haven’t acquired any “range” from you — how am I suppose to pick up my ticket at Narita airport?
There was no gate ready for us and we waited a hour right before 1 was ready. That was not what we envisioned.
The worst flight practical experience of my daily life was having my household of sixteen on American Airways. Missing our baggage each ways. We won't be traveling American once again.
My spouse And that i flew from Palm Springs to Ft. Myers Florida, to the return journey, flight 2233 from Dallas, my partner Rick Barnes was Slash very poorly by a little something within the seat when he put our luggage in the overhead compartment. We called the Hostess and Regardless that blood was gushing out with the wound, he was supplied a band help to deal with the 5 inch gash in his leg. We have been explained to that after Everybody boarded, the hostess would return with the primary support package and would have to create a report.
I am astonished at The shortage of buyer service at American Airways. I was a flight attendant for thirty several years and took good delight during the training I gained from American. With a new journey I watched a passenger and agent argue about which a person was ruder. There isn't any clear enforcement of grooming regulations everywhere in the organization.
Upon landing in Roatan on Feb fourteen, I figured out a bit of my luggage was even now in Miami and they would have it within the plane on the subsequent flight from Miami to Roatan, the subsequent Saturday!
The last two moments I've flown on American Airways from BWI to MIA my precheck clearance has not revealed on my ticket. When I have spoken to purchaser service I'm dismissed with “It is just a glitch”.
no. 0012309351902 from SNA to DFW. I was issued long term flight passes great for any yr. I'm crafting to request which you waive the $200 transfer demand when I am able to utilize the passes.